Custom Orders & Design Approval
Love, OkiiShii
At Love, OkiiShii, we believe that thoughtful details make every celebration feel a little more special. Our collection includes beautifully curated favours available in their featured designs, as well as selected products that can be personalised to complement your occasion.
To ensure that every order is prepared with care and accuracy, we ask customers to review the following terms before confirming their purchase.
1. Product Customization & Availability
Not all Love, OkiiShii products are customizable.
Some favours are offered exclusively in their existing designs, while selected products may allow personalization, such as colour preferences, decorative finishes, logos or other approved details.
The customization options available for a particular product will be stated in its description or confirmed during the quotation process.
Submitting a personalization request does not guarantee that the requested changes can be accommodated.
Love, OkiiShii reserves the right to decline personalization requests that are unsuitable for a particular product, cannot reasonably be completed or fall outside our available production capabilities.
2. Customer Information & Order Accuracy
When submitting an order request, customers must provide accurate and complete information relevant to their selected product.
Depending on the order, this may include:
- Correct names, initials, spelling and recipient information
- Event type and event date
- Product selection, style and quantity
- Colour palette and decorative preferences, where applicable
- Personalization details or approved wording, where applicable
- Fragrance, flavour, filling or other available product options
- Logos, photographs, artwork or other customer-supplied materials, where applicable
- Preferred Knutsford Express courier collection location
- Any relevant allergies, sensitivities or special product concerns
Customers are responsible for verifying the accuracy of the information they submit.
Love, OkiiShii may contact customers to clarify incomplete, conflicting or unclear details before accepting an order or beginning production.
Providing information through an order request form does not automatically confirm an order or reserve a production slot.
An order is confirmed only after Love, OkiiShii accepts the request and the required deposit has cleared in our designated bank account.
3. Design Proofs & Customer Approval
Design proofs are provided only for products where proofing forms part of the agreed personalization service.
Products offered in their existing designs may not require or include a design proof.
Where a proof is provided, customers must carefully review all applicable details before giving approval, including:
- Names, initials and spelling
- Dates, wording and punctuation
- Layout, placement and alignment
- Selected colours and decorative elements
- Logos, artwork and other personalised content
Colours displayed on phones, tablets and computer screens may differ slightly from the finished physical product. Differences in printing, materials, lighting and supplier batches may also affect the final appearance.
While we make reasonable efforts to coordinate approved colours and designs, exact colour reproduction cannot be guaranteed.
Approval may be provided through email, WhatsApp or another written communication channel accepted by Love, OkiiShii.
Customers should approve a design only after carefully reviewing all its details.
4. Approval & Authorization to Begin Production
Where a design proof is required, approving that proof authorizes Love, OkiiShii to proceed using the approved details.
Once approval has been given, the customer accepts responsibility for any spelling, dates, wording or other personalization errors that were visible in the approved proof.
Love, OkiiShii is not responsible for reproducing incorrect information that the customer supplied and subsequently approved.
However, if a completed product differs materially from the correctly approved design because of an error made by Love, OkiiShii, the customer should contact us for review under our Returns, Refunds & Exchanges Policy.
Approval does not automatically guarantee an immediate production start. All applicable payment, information and production requirements must first be satisfied.
5. Design Revisions & Changes
For customizable products where design revisions are included as part of the agreed service, customers may request up to two reasonable revisions, unless their quotation or written agreement states otherwise.
A reasonable revision may include:
- Minor wording adjustments
- Corrections to design details
- Small changes to colour selections within the existing concept
- Adjustments to placement or alignment
- Minor font or decorative changes
Revisions are intended to refine an existing design rather than create an entirely new concept.
Requests involving substantial layout changes, a different theme, major colour changes or a complete redesign may be treated as additional design work.
Additional revisions or redesigns may incur an extra fee, which will be communicated before the additional work proceeds.
Products offered exclusively in their existing designs are not eligible for design revisions unless otherwise agreed in writing.
Changes After Approval
Customers may request changes after approving a design; however, approval of such requests is not guaranteed.
Once sourcing, printing, cutting, filling, assembly or other production activities have begun, requested changes may:
- Incur additional charges
- Require new materials or replacement components
- Affect the anticipated completion date
- Be declined where the changes cannot reasonably be accommodated
We will advise customers of any applicable additional costs or revised expectations before agreeing to proceed with the requested changes.
6. Colour, Materials & Handmade Variations
Many Love, OkiiShii favours are carefully assembled, decorated or finished by hand.
As a result, minor variations may occur in:
- Ribbon placement, folds and bows
- Decorative arrangements and embellishments
- Colour shades and material textures
- Container finishes and supplier batches
- Spacing, alignment and presentation
- Filling levels and hand-assembled components
These small differences are a natural characteristic of handmade and thoughtfully finished products.
We make reasonable efforts to maintain consistency throughout each order while preserving the overall appearance, quality and intended design.
Minor handmade or material variations are not considered defects where the finished product remains reasonably consistent with its agreed description or approved design.
Material defects, missing items or significant differences from the agreed order may still be reported for review under our Returns, Refunds & Exchanges Policy.
7. Product & Material Substitutions
Occasionally, a ribbon, container, decorative component, packaging material or other supply item may become unavailable.
Where this occurs, Love, OkiiShii may recommend a suitable alternative that maintains the intended appearance and function of the product.
Minor substitutions that do not materially alter the overall design or functionality may be made where reasonably necessary.
However, customer approval will be requested before any substitution that substantially changes the product's colour, shape, type, theme or overall appearance.
Where a suitable alternative cannot be obtained, we may discuss reasonable options, including an alternative product, revised arrangements or an appropriate refund for the affected unavailable portion, subject to the applicable order policies.
We will communicate material changes that may affect an accepted order as soon as reasonably possible.
8. Customer-Supplied Logos, Artwork & Intellectual Property
Selected Love, OkiiShii products may accommodate customer-supplied logos, photographs, artwork, wording or other creative materials.
Customers who provide such materials confirm that they either own the content or have obtained the necessary permission to use it for the requested purpose.
Love, OkiiShii may decline requests involving copyrighted characters, trademarks, logos, celebrity imagery or other protected materials where appropriate authorization has not been established.
Providing artwork does not guarantee that it can be reproduced on the selected product.
All customer-supplied materials remain subject to our Intellectual Property & Customer-Supplied Content Policy.
9. Processing Times & Order Completion
Love, OkiiShii operates with one standard estimated processing period of 7–14 calendar days, including weekends.
We do not offer rush orders, expedited production or priority processing.
The processing period begins only after all applicable requirements have been satisfied, including:
- Acceptance and confirmation of the order by Love, OkiiShii
- Receipt and clearance of the required deposit
- Submission of all necessary product selections and order information
- Receipt of any required customer-supplied artwork or materials
- Approval of any required design proof, where applicable
Delays in providing information, submitting artwork or approving a required proof may postpone the start of the processing period or require a revised anticipated dispatch date.
The 7–14-calendar-day period refers to order processing only.
Knutsford Express courier transit time and the time required for parcel collection are separate and are not included in this estimate.
Customers should allow sufficient time for processing, courier delivery and collection before their scheduled event.
Our standard processing estimate does not guarantee delivery or collection by a particular event date.
Please refer to our Turnaround & Event Deadlines Policy and Shipping Policy for additional information.
10. Deposits, Cancellations & Personalized Products
Customized orders normally require a 50% non-refundable deposit, unless the written quotation or agreement states otherwise.
This deposit contributes towards design preparation, administrative work, production arrangements, sourcing and materials obtained for the order.
Personalized products may contain customer-specific names, dates, artwork, logos, messages or event details and may therefore have little or no resale value.
For this reason, customized products are generally not eligible for returns, exchanges or refunds simply because a customer changes their mind.
Cancellation requests must be submitted in writing and will be considered in accordance with the stage of the order and our applicable policies.
Any remaining balance must be paid, cleared and visible in our designated bank account before the completed order is dispatched through Knutsford Express.
Where a product is defective, incorrectly supplied or materially different from the correctly approved order due to an error by Love, OkiiShii, the concern will be reviewed separately.
Customers should report visible damage, shortages or incorrect personalization within 48 hours of collecting their parcel, where reasonably possible.
Please retain relevant packaging and provide clear photographs or supporting information to assist with the review.
For complete details, please consult our:
- Payments, Deposits & Cancellations Policy
- Returns, Refunds & Exchanges Policy
- Shipping Policy
Our Commitment
Every Love, OkiiShii order is approached with care, attention and respect for the moments it is intended to celebrate.
Whether you select a beautifully finished favour from our existing collection or an eligible personalized design, our aim is to deliver something thoughtful, elegant and meaningful.
Beautiful Moments, Thoughtfully Made.
For questions about customization, design approval or an existing order, please contact us at info@loveokiishii.com.