FAQ

1. How do I place an order?

Start by submitting our Start Your Order request form with your event date, preferred product, quantity and any relevant design or colour preferences.

We will review your request, confirm whether your chosen product and delivery location can be accommodated, and provide a quotation with the next steps.

Submitting a request does not reserve a production slot. Your order is confirmed only after Love, OkiiShii accepts it and the required deposit has cleared.

Related policies: Custom Orders & Design Approval; Payments, Deposits & Cancellations

2. Do I need to complete an order or enquiry form first?

Yes. Please complete our Start Your Order form, whether you are requesting a personalised item or a product offered in its existing design.

The form helps us confirm product availability, quantities, eligible courier location and accurate pricing. We do not accept payments through an online checkout.

Related policies: Terms & Conditions; Custom Orders & Design Approval

3. Is there a minimum order quantity?

Yes. Minimum order quantity for all products is 25 pieces.

Related policy: Terms & Conditions

4. Can I order just one item?

No. The minimum order quantity for all products is 25 pieces.

Related policy: Terms & Conditions

5. Which products can I personalise?

Not every Love, OkiiShii product is customisable. Some favours are available in their featured design, while selected products offer personalisation options.

The available options will be stated or confirmed for the particular product.

Related policy: Custom Orders & Design Approval

6. Can you match my exact event colours?

For products that allow colour personalisation, we will make reasonable efforts to coordinate with your event palette. Products sold in a fixed design may not offer colour changes.

Exact colour matches cannot be guaranteed, as screens, ribbons, containers and supplier batches may show slight variations in shade.

Related policy: Custom Orders & Design Approval

7. Will I receive a design proof?

A design proof is provided only where it is part of the agreed personalisation service for your chosen product.

If a proof is provided, please check the colours and other details carefully before approval. Products sold in their existing design may not require a proof.

Related policy: Custom Orders & Design Approval

8. How many design revisions are included?

For customisable products where design revisions form part of the order, up to two reasonable revisions are included unless your quotation or written agreement states otherwise.

Additional revisions, major concept changes or complete redesigns may incur an additional fee. Revisions do not apply to products offered only in their existing design.

Related policy: Custom Orders & Design Approval

9. Can I make changes after approving my design?

You may request a change to an eligible personalised order, but changes are not guaranteed after approval.

If sourcing, printing, cutting, filling or assembly has begun, a change may involve additional charges or affect the completion estimate. Products offered in a fixed design may not be altered.

Related policy: Custom Orders & Design Approval

10. What if a ribbon, container or other material becomes unavailable?

If a material becomes unavailable, Love, OkiiShii may suggest an appropriate substitute.

Minor substitutions that do not materially change the overall appearance or function may occasionally be necessary.

If the substitution would substantially change the colour, shape, product type, theme or overall appearance, we will seek your approval before proceeding.

Related policy: Custom Orders & Design Approval

11. How much is the deposit?

Customized orders normally require a 50% non-refundable deposit, unless your written quotation or agreement states otherwise.

Related policy: Payments, Deposits & Cancellations

12. Why is the deposit non-refundable?

The deposit contributes toward design work, administrative preparation, reserved production capacity, sourcing and materials purchased specifically for your order.

Because personalized products and materials may have little or no resale value, cancellations can result in costs that cannot be recovered.

Related policy: Payments, Deposits & Cancellations

13. When is the remaining balance due?

Unless otherwise agreed in writing, the remaining 50% balance must be paid, cleared and visible in our designated bank account before your completed order is dispatched through Knutsford Express.

Related policy: Payments, Deposits & Cancellations

14. What payment methods do you accept?

Love, OkiiShii currently accepts bank transfer only.

Bank account information will be provided directly through an approved communication channel after your order details have been reviewed.

We do not currently accept payments directly through loveokiishii.com.

Related policies: Payments, Deposits & Cancellations; Privacy Policy

15. When is my payment considered received?

Your payment is considered received only after the funds have cleared and are visible in the designated Love, OkiiShii bank account.

A transfer screenshot, receipt or pending transaction does not by itself confirm payment.

Related policy: Payments, Deposits & Cancellations

16. Can I pay in instalments?

The standard arrangement is a 50% deposit followed by the remaining 50% balance.

Related policies: Payments, Deposits & Cancellations; Terms & Conditions

17. How long is my quotation valid?

Unless otherwise stated, quotations are valid for 7 calendar days.

If the deposit is not received within that period, pricing may need to be reviewed due to supplier costs, material availability, exchange rates or changes to the requested order.

Related policies: Terms & Conditions; Payments, Deposits & Cancellations

18. Does receiving a quotation reserve my date?

No.

A quotation gives you the proposed price and order details. It does not reserve a production slot.

Your order is confirmed only after it has been accepted and the required deposit has cleared.

Related policy: Payments, Deposits & Cancellations

19. Do you offer discounts for larger orders?

Some products may qualify for quantity-based pricing depending on the product, materials and production requirements.

Any applicable volume pricing will be shown in your quotation.

A discount is not automatically available for every product or quantity.

Related policy: Terms & Conditions

20. What is your standard processing time?

Our only processing option is 7–14 calendar days.

This is the estimated time required to prepare an order after all production-start requirements have been met. It does not include Knutsford Express courier transit time or the time taken to collect your parcel.

We do not offer rush or expedited production.

Related policy: Turnaround & Event Deadlines

21. When does my processing time begin?

The 7–14-calendar-day processing period begins only after:

• The required deposit has cleared and is visible in our bank account
• The order has been accepted and confirmed by Love, OkiiShii
• All necessary product choices, quantities and recipient details have been provided
• Any required artwork or customer-supplied content has been received
• Any required design proof has been approved, where applicable

An enquiry, quote or bank-transfer screenshot alone does not start processing. Courier transit time begins separately after dispatch.

Related policy: Turnaround & Event Deadlines

22. How far in advance should I order?

Please order early enough to allow for 7–14 calendar days of processing, plus Knutsford Express transit and collection time, before your event.

Where possible, contacting us 3–4 weeks ahead is sensible for standard celebrations. Larger events, weddings, complex designs and higher quantities may benefit from 4–8 weeks or more of advance planning.

The estimated processing period is not a guaranteed event-date delivery promise. We encourage customers to leave a reasonable buffer for unforeseen delays.

Related policy: Turnaround & Event Deadlines

23. Do you accept rush orders?

No. Love, OkiiShii currently offers one standard processing window of 7–14 calendar days. We cannot prioritise an order ahead of that schedule.

Please arrange your event date and Knutsford Express collection with this timeframe in mind.

Related policy: Turnaround & Event Deadlines

24. Can I pay extra for expedited processing or shipping?

No. We do not offer paid rush production or expedited delivery.

Love, OkiiShii covers the cost of the standard Knutsford Express courier shipment for eligible orders within Jamaica. Transit schedules are determined by the courier and are separate from our processing time.

Related policies: Turnaround & Event Deadlines; Shipping Policy

25. What if my event is less than 14 days away?

Please tell us your event date when submitting your request. We will assess whether the order can reasonably be completed within our standard processing window and allow for courier transit.

We cannot guarantee completion or collection before a short-notice event, and we do not offer a rush service. An order will only be accepted where we can agree on appropriate expectations.

Related policy: Turnaround & Event Deadlines

26. Why does processing take 7–14 calendar days?

Many favours involve product sourcing, preparation, assembly, packaging and quality checks. Some designs also involve personalisation or materials obtained from third-party suppliers.

Our standard processing period allows us to prepare orders thoughtfully without compromising presentation. Knutsford Express delivery time is additional and begins after dispatch.

Related policy: Turnaround & Event Deadlines

27. What happens if I delay approving my proof or providing details?

If your order requires a proof, artwork or other information, a delay in providing or approving it may postpone the start of the 7–14-day processing period or require us to revise the anticipated dispatch date.

Please respond promptly, especially when ordering for a scheduled event.

Related policy: Turnaround & Event Deadlines

28. Will my order arrive by my event date?

Not automatically. Your event date is not the same as your dispatch or Knutsford Express collection date.

Allow the full 7–14 calendar days of processing, plus separate courier transit time and enough time to collect, inspect and prepare the favours before your event. We cannot guarantee Knutsford Express delivery or collection on a particular date.

Related policies: Turnaround & Event Deadlines; Shipping Policy

29. What if a supplier, freight shipment or courier is delayed?

Some supplier, customs, transport and courier delays are outside our reasonable control.

If a material delay is likely to affect your order, we will contact you with available information and discuss reasonable options under the applicable order policies. We recommend leaving extra time before your event for unforeseen delays.

Related policies: Turnaround & Event Deadlines; Shipping Policy

30. How will my order be delivered?

Eligible orders are dispatched through Knutsford Express Courier Services to the participating Jamaican courier location confirmed for your order.

Love, OkiiShii does not offer doorstep/home delivery or direct collection from our business. Customers collect their parcels from the selected Knutsford Express location in accordance with the courier's instructions.

Related policy: Shipping Policy

31. Is Knutsford Express delivery free?

Yes. Love, OkiiShii covers the standard Knutsford Express courier shipping charge for accepted, eligible orders sent to an available courier location within Jamaica.

Customers remain responsible for any additional charges arising from late collection, storage, special collection arrangements, a requested location change, redirection or other optional courier services.

Courier acceptance restrictions apply. Certain products may not be suitable for shipment; we will advise you before accepting an order if its contents cannot be dispatched through this service.

Related policy: Shipping Policy

32. Do you ship internationally?

No. Love, OkiiShii currently provides domestic Jamaican courier delivery only, through Knutsford Express for eligible orders.

We do not offer international shipping, home delivery or direct business pickup.

Related policy: Shipping Policy

33. Where can I collect my order?

Your order is sent to the Knutsford Express courier location agreed for your order. You will collect it there once the courier confirms it is available.

You can review Knutsford Express's current courier locations. Location availability may change, so your selected location must be confirmed before dispatch.

We do not offer pickup from Love, OkiiShii premises.

Related policy: Shipping Policy

34. Can I change my Knutsford Express collection location?

Please contact us as early as possible if you need to change the destination branch.

A change may be possible before dispatch, subject to the courier's network and acceptance. Once a parcel has been sent, rerouting may not be possible and may involve additional charges for which the customer is responsible.

Related policy: Shipping Policy

35. How will I know when my order has been shipped?

Once your balance has cleared and your order is ready, we will arrange dispatch through Knutsford Express and share the relevant shipment or collection information available to us.

Please follow the courier's instructions and confirm the parcel has arrived at your selected location before travelling to collect it. Transit and collection times are determined by Knutsford Express.

Related policy: Shipping Policy

36. Can someone else collect my Knutsford Express parcel?

Collection by another person may be permitted subject to Knutsford Express's identification, recipient-authorisation and collection requirements.

Please provide accurate recipient details when you order and check directly with the courier about the documents or authorisation needed before sending someone else.

Related policy: Shipping Policy

37. What happens if I collect my parcel late?

Please collect your order promptly once Knutsford Express confirms its arrival.

The courier may charge storage or other late-collection fees when a parcel remains uncollected beyond its permitted collection period. Those additional charges are the customer's responsibility, even though Love, OkiiShii pays the standard shipping charge.

Some favours are delicate or temperature-sensitive, so delayed collection may affect their condition.

Related policies: Shipping Policy; Product Care, Safety & Allergen Information

38. How should I handle my order after collecting it?

Please check the parcel and its contents promptly upon collection and transport and store your favours with care.

Protect delicate, edible, fragrance-sensitive or heat-sensitive products from crushing, breakage, excess heat, direct sunlight, moisture and other unsuitable conditions. Report visible damage or shortages as soon as reasonably possible with photos and your order details.

Related policies: Shipping Policy; Product Care, Safety & Allergen Information; Returns, Refunds & Exchanges

39. What happens if my event date changes?

Contact us as soon as possible.

We will make reasonable efforts to accommodate one event-date change where production capacity and the condition of the products allow.

Related policy: Payments, Deposits & Cancellations

40. Can I cancel my order?

You may request cancellation in writing.

However, your 50% deposit is generally non-refundable, and cancellation may no longer be available once customized products have been produced or completed.

Related policy: Payments, Deposits & Cancellations

41. Do you accept returns or exchanges?

Customized products are generally not returnable or exchangeable simply because you change your mind.

Edible, opened personal-care and other hygiene-sensitive products also have additional restrictions.

Defective or incorrectly supplied products are handled separately. Please notify us promptly if you believe an item was damaged in courier transit.

Related policy: Returns, Refunds & Exchanges

42. What if there is a problem with my order?

Contact Love, OkiiShii as soon as reasonably possible.

For visible damage, shortages or incorrect personalisation, please report the concern within 48 hours of collecting your parcel from Knutsford Express, where reasonably possible.

Include your order reference and clear photographs or video; keep the packaging where possible so the concern can be reviewed.

Related policies: Returns, Refunds & Exchanges; Shipping Policy

43. What if Love, OkiiShii makes an error?

If your finished product differs from the correct approved information because of our production error, contact us.

Depending on the circumstances, an appropriate remedy may include correction, replacement, remake, partial refund, refund of the affected portion or another reasonable solution.

Related policy: Returns, Refunds & Exchanges

44. What if I simply change my mind?

A change of mind does not normally qualify a customized order for a refund, return or exchange once production has begun.

The product was created specifically for your order and may have little or no resale value.

Related policies: Returns, Refunds & Exchanges; Payments, Deposits & Cancellations

45. Are small differences in handmade finishing considered defects?

Not necessarily. Because many Love, OkiiShii favours are assembled or finished by hand, minor natural differences in ribbon placement, bows, decorative details, spacing or presentation may occur.

Reasonable handmade variations are part of the character of the product. However, material defects, missing items and significant differences from the agreed order can still be reported for review.

Related policies: Custom Orders & Design Approval; Returns, Refunds & Exchanges

46. Are edible favours suitable for guests with allergies?

Customers with allergies should review available ingredients and allergen information before placing an order or consuming an edible favour.

Depending on the product and supplier, an item may contain or come into contact with common allergens. Love, OkiiShii cannot guarantee an allergen-free environment unless expressly confirmed for a particular product.

Availability for Knutsford Express delivery is also subject to the courier's restrictions on certain perishable or temperature-sensitive goods.

Related policy: Product Care, Safety & Allergen Information

47. Do you provide ingredient or allergen information?

Where ingredient or allergen information is available or required for a product, we will retain or provide the relevant manufacturer or supplier information.

If you have a specific allergy concern, please ask before ordering.

Related policy: Product Care, Safety & Allergen Information

48. Are Jordan almonds suitable for guests with nut allergies?

No.

Jordan almonds contain nuts and should not be served to anyone with a relevant nut allergy.

Related policy: Product Care, Safety & Allergen Information

49. Are personal-care products suitable for sensitive skin?

Sensitivity differs from person to person.

Customers should review available ingredient information, and a patch test is recommended for topical products.

Discontinue use if irritation occurs.

Related policy: Product Care, Safety & Allergen Information

50. How should edible or temperature-sensitive products be stored?

Follow the product-specific storage and handling information supplied or communicated for your order.

Do not leave heat-sensitive favours in hot vehicles, direct sunlight or other unsuitable conditions. Please collect your parcel promptly from Knutsford Express; extra time in storage or transit may affect delicate items.

Once collected, customers are responsible for appropriate care and handling.

Related policies: Product Care, Safety & Allergen Information; Shipping Policy

51. Can you recreate Disney, Barbie, Hello Kitty, sports-team or other copyrighted designs?

We decline requests to reproduce copyrighted characters, logos, celebrity imagery, professional sports branding or other protected intellectual property where appropriate authorization has not been established.

Where possible, we may suggest an original theme or colour palette instead.

Related policy: Intellectual Property & Customer-Supplied Content

52. Can I send you my business logo?

Yes, for products that offer logo or artwork personalisation, you may submit your design as part of your order request.

By supplying a logo, photograph, artwork or other material, you confirm that you own it or have permission to use it for the requested purpose. We will confirm whether the proposed product can accommodate it.

Related policy: Intellectual Property & Customer-Supplied Content

53. Do you work with wedding or event planners?

Yes. Wedding planners, event planners, venues and other professional clients are welcome to enquire about suitable favours and gifting products.

Orders remain subject to product availability, our 7–14-calendar-day standard processing window and separate Knutsford Express transit time. For larger quantities, please enquire well ahead of the event so we can confirm what is feasible.

Related policies: Terms & Conditions; Turnaround & Event Deadlines

54. Do you accept corporate orders?

Yes, subject to product availability, order size and production capacity.

Corporate requests may include event favours, staff appreciation, client gifts, approved branded items and conference products. Branding is available only on eligible products. All accepted orders use our standard 7–14-calendar-day processing window, plus courier transit.

Related policies: Terms & Conditions; Payments, Deposits & Cancellations

55. Will you post pictures of my order online?

Love, OkiiShii may photograph completed products for quality control, portfolio, website and marketing purposes.

If you do not want your personalized order photographed or posted publicly, please tell us in writing before production begins, where possible.

Related policy: Photo, Reviews & Social Media

56. Can I request that my order remain private?

Yes.

Let us know in writing as early as possible.

This may be particularly useful for surprise gifts, private events or unreleased corporate projects.

Related policy: Photo, Reviews & Social Media

57. If I tag Love, OkiiShii in my photo, can you repost it?

Tagging Love, OkiiShii does not automatically give us ownership of your photograph or video.

We may ask for permission before reposting customer-created content.

Related policy: Photo, Reviews & Social Media

58. What personal information do you collect?

Depending on your interaction with us, we may collect your name, email address, telephone or WhatsApp number, event information, product selections, any agreed personalisation details, Knutsford Express recipient and branch information, communications, payment-status details and relevant website technical information.

Details needed to deliver an order may be shared with our courier provider for fulfilment. Please review our Privacy Policy for complete information.

Related policies: Privacy Policy; Cookie Policy

59. Will you sell my personal information?

No.

Love, OkiiShii does not sell customer personal information to advertisers.

Information may be shared with service providers only where reasonably necessary to operate the business, administer orders or comply with legal obligations.

Related policy: Privacy Policy

60. Can I opt out of marketing messages?

Yes. You may opt out of promotional communications.

Necessary communications relating to an active order; such as design approvals, payments, processing updates, courier dispatch and collection information may still be sent.

Related policies: Privacy Policy; Photo, Reviews & Social Media

61. Does your website accept payments?

No.

Love, OkiiShii does not currently process customer payments directly through loveokiishii.com.

The website is primarily used to provide information, display products and collect order or enquiry details.

If your order is accepted, bank-transfer instructions will be provided directly through an approved Love, OkiiShii communication channel.

Related policies: Payments, Deposits & Cancellations; Privacy Policy

62. Can I send my bank-transfer screenshot as proof of payment?

Yes. You may send a bank-transfer screenshot or receipt to help Love, OkiiShii identify your transaction.

However, a screenshot or pending transaction does not confirm payment. Production starts only after the required deposit has cleared and all applicable order details have been approved. The final balance must clear before courier dispatch.

Related policy: Payments, Deposits & Cancellations

63. How can I contact Love, OkiiShii?

You may contact Love, OkiiShii using the official contact information provided on loveokiishii.com.

Email: info@loveokiishii.com

Approved WhatsApp and social-media contact details may also be provided on the website.

For an existing order, please include your name and order number or order reference where available.

Related policy: Contact, Complaints & Dispute Resolution

64. What should I do if I have a complaint?

Contact Love, OkiiShii as soon as reasonably possible and explain the issue clearly.

Please include your:

• Name
• Order number or reference
• Description of the concern
• Photographs, videos or other supporting information where relevant

We aim to acknowledge complaints within 2 business days and provide a substantive response or update within 7 business days.

Both parties are encouraged to make a reasonable effort to resolve concerns directly and in good faith.

Related policy: Contact, Complaints & Dispute Resolution