Privacy policy
Love, OkiiShii
Love, OkiiShii respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal information when you visit loveokiishii.com, submit an enquiry or order request, communicate with us, place a custom order or otherwise interact with Love, OkiiShii.
Love, OkiiShii operates in Jamaica and handles personal information subject to applicable Jamaican data-protection law, including the Data Protection Act, 2020.
1. Who We Are
Love, OkiiShii provides personalized gifts, event favours and related custom products.
For privacy questions or requests, you may contact us at:
Email: info@loveokiishii.com
We do not publish private pickup addresses as part of this Privacy Policy. Pickup information is provided as appropriate during the ordering process.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Telephone or WhatsApp number
- Event date
- Event type
- Product selections
- Quantities
- Personalization details
- Names, dates, wording or messages to appear on products
- Your selected pickup location
- Logos, photographs, artwork or other content you voluntarily provide
- Enquiries and customer-service communications
- Design approvals and revision requests
- Complaint or feedback information
- Marketing preferences
- Website and cookie information
- Technical information such as IP address, browser type, device information and website activity
We aim to collect only the information reasonably necessary for the relevant purpose.
3. Order & Enquiry Information
Our website is primarily an information and order-enquiry platform.
Submitting a form on loveokiishii.com does not itself constitute payment or completion of an online purchase.
Information submitted through an order or enquiry form may be used to:
- Review your request
- Prepare a quotation
- Confirm product availability
- Prepare custom designs
- Communicate with you
- Plan production
- Arrange pickup
- Maintain records of your order
4. Bank-Transfer Information
Love, OkiiShii does not currently accept payment directly through the website.
Customers who proceed with an order are provided with bank-transfer instructions separately through an approved communication channel.
When you make a bank transfer, we may receive or retain limited transaction information necessary to identify and verify your payment, such as:
- Payer name
- Amount
- Transfer date
- Transaction reference
- Payment status
We do not need and will never intentionally ask you to provide:
- Online banking passwords
- Banking PINs
- One-time authentication codes
- Security questions or answers
A payment receipt or screenshot may be provided voluntarily to help us identify a transaction, but production begins only once the payment has cleared and is visible in the designated Love, OkiiShii bank account.
5. Why We Use Your Personal Information
We may use personal information to:
- Respond to enquiries
- Prepare quotations
- Review order requests
- Create personalized products
- Prepare and obtain approval for design proofs
- Communicate about active orders
- Verify bank-transfer payments
- Arrange pickup
- Provide customer service
- Resolve complaints or disputes
- Maintain business and accounting records
- Prevent fraud or misuse
- Protect our legal and business interests
- Meet legal, regulatory, tax or recordkeeping obligations
- Improve our website, products and services
- Understand website usage
- Send marketing communications where permitted
- Maintain records of customer permissions and preferences
We do not use personal information for purposes that are materially incompatible with the reason it was collected unless permitted by law.
6. Lawful & Fair Processing
Love, OkiiShii processes personal information only where permitted under applicable law.
Depending on the circumstances, processing may occur because:
- You have asked us to take steps relating to an enquiry or order
- Processing is necessary to provide an agreed product or service
- We have a legal or regulatory obligation
- We have a legitimate business reason permitted by law
- You have provided valid consent
Where we rely on consent, you may withdraw that consent where applicable.
Jamaica's Office of the Information Commissioner states that personal data must be processed fairly and lawfully, collected for legitimate purposes, limited to what is necessary and handled in accordance with the rights of the individual. Office of the Information Commissioner
7. Shopify
Our website is hosted on Shopify.
Shopify may process certain information when visitors use a Shopify-powered website, including technical and browsing information needed to provide, secure and operate its services.
When Shopify processes customer personal data on behalf of a merchant for relevant Shopify services, Shopify's current Data Processing Addendum describes the merchant as the data controller and Shopify as the data processor. Shopify
Shopify's own privacy practices may also apply to certain Shopify services that visitors choose to use.
8. Other Service Providers
We may use third-party providers where reasonably necessary to operate the business.
These may include:
- Website and hosting providers
- Email providers
- WhatsApp or messaging services
- Banks and financial institutions
- Analytics providers
- Marketing services
- Professional advisers
- Accounting or administrative services
- Technology providers
We aim to share only the information reasonably necessary for the relevant service.
9. Suppliers & Production Partners
Where necessary to complete a custom order, we may work with third-party suppliers or production partners.
We will not intentionally provide them with more customer personal information than reasonably necessary.
For example, a supplier may need specifications relating to a product but may not need the customer's private contact information.
10. No Sale of Personal Information
Love, OkiiShii does not sell customer personal information to advertisers.
If our data practices materially change in the future, this Privacy Policy will be updated as required.
11. WhatsApp, Email & Social Media
Customers may communicate with us by email, WhatsApp or social-media platforms.
Information sent through those services may also be processed by the company operating the applicable platform under its own privacy policies.
Customers should avoid sending unnecessary sensitive information through ordinary messaging services.
Important order details may be retained as part of our customer and business records.
12. Photographs & Customer-Supplied Content
Customers may voluntarily provide:
- Photographs
- Logos
- Artwork
- Names
- Event information
- Other content
Such information will be used as reasonably necessary to create or administer the requested order.
The use of completed-order photographs for portfolio, website or social-media purposes is also governed by our Photo, Reviews & Social Media Policy.
13. Cookies & Website Information
Our website may use cookies and similar technologies for purposes such as:
- Security
- Website functionality
- Preferences
- Analytics
- Performance measurement
- Marketing, where enabled
For more information, please review our Cookie Policy.
Where required, visitors may be provided with controls for eligible non-essential cookies.
14. Marketing Communications
Love, OkiiShii may send promotional communications only where permitted under applicable law.
Where consent is required, marketing consent should be:
- Informed
- Voluntary
- Specific to the relevant purpose
- Capable of being withdrawn
You may opt out of promotional communications at any time using the available method or by contacting us.
Opting out of marketing does not prevent necessary communications concerning an active order.
Jamaica's Data Protection Act includes specific rules governing the use of personal data for direct marketing. Office of the Information Commissioner
15. International Processing
Some technology providers used by Love, OkiiShii may process or store information outside Jamaica.
Where personal information is transferred internationally, we will seek to use providers and arrangements that comply with applicable requirements concerning the protection of personal data.
Jamaica's Office of the Information Commissioner identifies cross-border data protection as one of the standards applicable to data controllers. Office of the Information Commissioner
16. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for:
- Customer service
- Order records
- Accounting
- Tax obligations
- Complaint handling
- Fraud prevention
- Dispute resolution
- Legal or regulatory requirements
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it as appropriate.
17. Data Security
Love, OkiiShii takes reasonable administrative, organizational and technical measures designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Misuse
- Alteration
- Unauthorized disclosure
- Destruction
However, no internet, email, messaging or electronic storage system can be guaranteed to be completely secure.
18. Your Privacy Rights
Subject to applicable Jamaican law and any lawful exceptions, individuals may have rights concerning their personal information, including rights to:
- Be informed about how personal information is processed
- Request access to personal information
- Request correction of inaccurate information
- Request restriction of certain processing where applicable
- Withdraw consent where processing relies on consent
- Object to certain processing
- Request transmission of information to another data controller where applicable
- Raise concerns or complaints about the handling of their information
The Jamaican OIC confirms rights including access, information, rectification, restriction of processing, withdrawal of consent and protections relating to solely automated decision-making. Office of the Information Commissioner
19. Exercising Your Rights
To make a privacy request, contact:
Please provide enough information for us to understand and reasonably verify your request.
We may need to verify your identity before disclosing or changing personal information.
Certain requests may be limited where the information must be retained for legal, regulatory, accounting or dispute-resolution purposes.
20. Automated Decision-Making
Love, OkiiShii does not currently make decisions about customers that produce legal or similarly significant effects based solely on automated processing.
Technology may still be used for routine website security, analytics or administrative functions.
21. Children
The Love, OkiiShii website is not specifically designed to collect personal information directly from children.
Where an order relates to a child's birthday, event or personalized product, the order should be submitted and managed by a parent, guardian or other responsible adult.
22. Privacy Complaints
If you have a concern about how Love, OkiiShii has handled your personal information, please contact us first at:
We will make reasonable efforts to review and address the concern.
Individuals may also have the right to contact Jamaica's Office of the Information Commissioner regarding the handling of their personal information. The OIC oversees Jamaica's Data Protection Act and receives data-protection complaints. Office of the Information Commissioner
23. Changes to This Privacy Policy
We may update this Privacy Policy where our:
- Website changes
- Business practices change
- Technology changes
- Service providers change
- Marketing practices change
- Legal or regulatory obligations change
The latest version will be published on loveokiishii.com.
24. Related Policies
This Privacy Policy should be read together with our:
Cookie Policy
Photo, Reviews & Social Media Policy
Contact, Complaints & Dispute Resolution Policy
Terms & Conditions