Payments, Deposits & Cancellations

Love, OkiiShii

At Love, OkiiShii, we believe that every beautiful celebration begins with thoughtful planning. To ensure a clear, secure and seamless ordering experience, we ask customers to review our payment, deposit and cancellation terms before confirming an order.

Our website, loveokiishii.com, serves as a platform for browsing our collections, exploring product information and submitting order requests.

Payments are not accepted directly through our website. All confirmed orders are paid for separately by bank transfer using the payment instructions provided by Love, OkiiShii.

1. Order Requests & Confirmation

Submitting an order request, requesting a quotation or communicating with Love, OkiiShii through email, WhatsApp or another approved channel does not automatically confirm an order or reserve production availability.

Once we receive your request, we will review the product selection, quantity, event details, customization requirements where applicable, and other relevant information.

We will then provide a quotation confirming the applicable pricing, payment requirements and next steps.

An order is considered confirmed only when:

  • Love, OkiiShii has reviewed and accepted the request.
  • The required deposit or other agreed initial payment has been received and cleared.
  • All necessary order information has been provided.
  • Any applicable customization details have been agreed upon.
  • Any required design proof has been approved, where applicable.
  • Love, OkiiShii has issued confirmation that the order has been accepted.

An order request, quotation or bank-transfer receipt alone does not constitute a confirmed order.

Production will not begin until all applicable confirmation requirements have been satisfied.

2. Deposits & Initial Payments

A 50% non-refundable deposit is normally required to confirm an order, unless the quotation or written agreement states otherwise.

This deposit contributes towards the preparation and resources required to fulfil the order, which may include:

  • Design preparation and personalization
  • Administrative arrangements
  • Production scheduling
  • Sourcing and procurement of materials
  • Product-specific supplies
  • Preparation, assembly and other order-related work

Because customized products may contain customer-specific designs, colours, wording, artwork or other details, they may have limited or no resale value.

For this reason, the deposit is generally non-refundable once paid, except where applicable law requires otherwise or Love, OkiiShii agrees otherwise in writing.

Non-Customizable Products

Not all Love, OkiiShii favours are customizable.

Some products are offered exclusively in their existing designs and may not require additional design preparation or personalization.

For these products, any required deposit or initial payment will be communicated in the applicable quotation before the order is confirmed.

Customers should always refer to their written quotation for the payment requirements applicable to their selected products.

3. Accepted Payment Method

Love, OkiiShii currently accepts payments by bank transfer only.

We do not accept payments directly through our website checkout.

Once your order has been reviewed and accepted, the necessary payment instructions will be provided through an approved communication channel, such as email or WhatsApp.

Customers are responsible for ensuring that the payment is transferred to the correct account using the information provided.

Where a bank charges transfer, processing or other transaction fees, the customer is responsible for ensuring that Love, OkiiShii receives the full amount due, unless otherwise agreed in writing.

We recommend retaining your transaction reference or transfer confirmation for your records.

4. Payment Verification

A payment is considered received only when the funds have successfully cleared and are visible in the designated Love, OkiiShii bank account.

Payment screenshots, transfer receipts, transaction references and confirmation messages may assist us in identifying a payment but do not constitute final verification.

Production will not begin solely on the basis of a screenshot, receipt or pending bank transaction.

Love, OkiiShii reserves the right to delay order confirmation or production until the required payment has been successfully verified.

Any delay in payment clearance may affect the date on which the order's processing period begins.

5. Final Balance & Dispatch Authorization

Unless otherwise agreed in writing, the outstanding 50% balance on an order with a 50% deposit must be paid in full before dispatch.

Once your order has been completed, Love, OkiiShii will contact you to confirm the outstanding balance and provide the applicable payment instructions.

The completed order will only be released for courier dispatch when:

  • Production has been completed.
  • The full outstanding balance has been received and cleared.
  • All necessary order and delivery details have been confirmed.
  • Love, OkiiShii has approved the order for dispatch.

Orders will not be dispatched through Knutsford Express Courier Services while an outstanding balance remains.

Delayed final payment may affect dispatch arrangements, courier collection timing and the customer's ability to receive an order before their event.

6. Quotation Validity & Pricing

Unless otherwise specified, quotations issued by Love, OkiiShii remain valid for 7 calendar days from the date of issue.

A quotation does not reserve production availability indefinitely.

If the required payment is not received within the quotation validity period, the quotation may need to be reviewed or reissued.

Pricing may be affected by changes in:

  • Supplier or material costs
  • Product availability
  • Exchange rates
  • Order quantities
  • Product specifications
  • Customization requirements
  • The overall scope of the request

Once an order has been confirmed, its agreed pricing will not change merely because our general product prices subsequently increase.

However, additional charges may apply where a customer requests changes to an already confirmed order.

Any additional charges requiring customer approval will be communicated before the related work proceeds.

7. Customer Cancellations

We understand that circumstances may change. Customers who wish to cancel an order should contact Love, OkiiShii in writing as soon as possible.

Cancellation requests will be reviewed according to the type of product ordered, the stage of processing and the terms agreed upon at confirmation.

Before Production Begins

Customers may request cancellation before production or order-specific purchasing begins.

For customized orders, the agreed 50% non-refundable deposit will generally remain non-refundable, unless otherwise required by law or agreed by Love, OkiiShii in writing.

For non-customizable products, any applicable refund will be assessed according to the quotation, payment terms and work or commitments already undertaken.

After Sourcing, Design Work or Production Begins

Once materials have been sourced, design work has commenced or production activities have begun, cancellation may not be possible without financial consequences.

For customized orders, the agreed non-refundable deposit will generally be retained.

Additional committed costs may also apply where expressly covered by the order agreement and permitted by applicable law.

Any such costs will be explained to the customer.

After an Order Has Been Completed

Orders that have been personalized, assembled or completed specifically for a customer are generally not eligible for cancellation or a change-of-mind refund.

This is particularly relevant to products containing customer-approved wording, colours, logos, event information or other personalized elements.

Completed non-customizable orders will be handled according to the applicable order terms and statutory consumer rights.

Any discretionary credit, adjustment or alternative arrangement offered by Love, OkiiShii will be confirmed in writing.

Nothing in this section limits a customer's rights under applicable consumer protection laws.

8. Event Postponements & Date Changes

We understand that event dates may occasionally change.

Customers should notify Love, OkiiShii in writing as soon as they become aware of a postponement or change to their event.

Where reasonably possible, we will consider one event-date change, subject to production progress, material availability and our existing commitments.

Approval of a date-change request is not guaranteed.

Additional charges may apply if the requested change requires:

  • Replacement or reprinting of personalized materials
  • Changes to approved wording or artwork
  • Replacement packaging or decorative components
  • New ingredients, fragrances or fillings
  • Additional sourcing or assembly
  • Remaking products that have already been completed

For products already completed or customized with the original event date, free replacement cannot be guaranteed.

Any applicable costs or revised completion arrangements will be communicated before additional work begins.

9. Standard Processing Time

Love, OkiiShii operates with one standard estimated order-processing period of 7–14 calendar days, including weekends.

We do not offer rush orders, expedited production or priority processing.

The processing period begins once:

  • The order has been accepted and confirmed.
  • The required initial payment has cleared.
  • All necessary product and order details have been received.
  • Any required design proof has been approved, where applicable.

Delays in providing complete information, approving a design or clearing payment may postpone the beginning of the processing period.

The processing estimate covers the preparation and completion of the order before courier dispatch.

Courier transit time is separate from the 7–14-calendar-day processing period.

Customers are responsible for allowing sufficient time for both processing and delivery when planning around an event date.

Please refer to our Turnaround & Event Deadlines Policy for further information.

10. Free Delivery Through Knutsford Express

Love, OkiiShii currently offers free standard courier delivery through Knutsford Express Courier Services to supported Knutsford Express courier collection locations within Jamaica.

The standard courier transportation cost from Love, OkiiShii to the agreed Knutsford Express collection location is covered by Love, OkiiShii.

Customers are not charged separately by Love, OkiiShii for this standard courier shipping service.

Delivery remains subject to courier service availability, parcel acceptance and any applicable restrictions.

We do not currently offer direct customer pickup from Love, OkiiShii, home delivery or international shipping.

Charges Not Included in Free Shipping

Although standard courier shipping is complimentary, customers remain responsible for any additional charges imposed by Knutsford Express or otherwise arising from collection arrangements, where applicable.

These may include:

  • Parcel release or collection charges
  • Storage fees
  • Charges arising from delayed collection
  • Additional handling or administrative fees
  • Re-routing or return charges resulting from customer-provided information or collection delays
  • Other applicable charges not included in the standard courier transportation service

Any such charges are separate from the complimentary shipping provided by Love, OkiiShii.

Customers should familiarize themselves with the courier's collection requirements and any applicable additional fees.

For full details, please consult our Shipping Policy.

11. Selecting Your Knutsford Express Location

Customers must provide their preferred Knutsford Express courier collection location during the order-request process.

The selected location must be one currently supported by Knutsford Express Courier Services.

Customers are responsible for ensuring that their selected location is suitable and convenient for collecting their parcel.

Love, OkiiShii will use the confirmed collection location when preparing the courier dispatch arrangements.

Where a selected location is unavailable or unsuitable, we will contact the customer to discuss an alternative before dispatch.

12. Changes to Courier Collection Details

Customers who wish to change their selected Knutsford Express collection location should notify Love, OkiiShii as early as possible.

Changes requested before courier dispatch may be accommodated where reasonably possible.

However, once a parcel has been handed over to Knutsford Express, changes may be subject to the courier's procedures, availability and applicable charges.

Love, OkiiShii cannot guarantee that a parcel can be redirected after dispatch.

Any additional charge resulting from a customer-requested change will generally be the customer's responsibility.

13. Courier Collection & Uncollected Parcels

Once an order has been dispatched, collection arrangements are governed by the applicable procedures of Knutsford Express Courier Services.

Customers are responsible for:

  • Monitoring relevant courier notifications
  • Providing accurate recipient and contact information
  • Presenting any identification or documentation required by the courier
  • Collecting their parcel within the courier's permitted timeframe
  • Paying any applicable collection, release, storage or additional charges

Failure to collect a parcel promptly may result in additional fees, returns, delays or other consequences under the courier's applicable procedures.

Customers should take particular care when ordering products that are edible, fragrance-sensitive, fragile or intended for a specific event date.

Love, OkiiShii cannot guarantee the continued freshness, condition or suitability of products where collection is substantially delayed by the customer.

If a parcel is returned because of incorrect customer information, failure to collect or another customer-related issue, any additional costs required to arrange a subsequent dispatch may be payable by the customer.

Where a delivery problem, loss or damage occurs, please contact Love, OkiiShii so the circumstances can be reviewed in accordance with our Shipping Policy and applicable consumer rights.

14. Cancellation by Love, OkiiShii

In rare circumstances, Love, OkiiShii may be unable to fulfil an accepted order or a portion of an order.

This may occur because of supplier issues, material unavailability, production limitations or other circumstances affecting fulfilment.

Where possible, we will communicate the issue and discuss reasonable alternatives with the customer.

If Love, OkiiShii must cancel an order for reasons within our control and no agreed alternative can be provided, we will refund the amount paid for the portion of the order we are unable to fulfil.

This includes any applicable deposit paid towards that unfulfilled portion.

Any refund will be arranged through an agreed and appropriate payment method.

Nothing in this policy limits the customer's rights under applicable law.

15. Payment Security & Fraud Prevention

We take payment security seriously and encourage customers to verify all payment instructions before transferring funds.

Love, OkiiShii will provide bank-transfer details through an approved communication channel.

We will never ask customers to disclose:

  • Online banking passwords
  • Banking PINs
  • One-time passwords or authentication codes
  • Full debit or credit card credentials
  • Other confidential information used to access a bank account

Customers should not provide sensitive banking credentials through an order form, email, WhatsApp or another communication channel.

If you receive suspicious, unexpected or conflicting payment instructions claiming to be from Love, OkiiShii, please contact us through our established business contact details before transferring funds.

16. Relationship to Other Policies

This policy should be read alongside the following Love, OkiiShii policies:

  • Custom Orders & Design Approval Policy
  • Returns, Refunds & Exchanges Policy
  • Turnaround & Event Deadlines Policy
  • Shipping Policy
  • Terms & Conditions

These policies provide additional information about personalisation, production, delivery, refunds, order changes and customer responsibilities.

Our Commitment

At Love, OkiiShii, we value clear communication, thoughtful preparation and the trust our customers place in us.

From the initial quotation to the final courier dispatch, we aim to provide a transparent ordering experience that allows customers to plan their celebrations with confidence.

Beautiful Moments, Thoughtfully Made.

For questions about payments, deposits, cancellations or an existing order, please contact us at info@loveokiishii.com.